1. Information We Collect
We may collect information that you voluntarily provide when you contact us, request travel assistance, inquire about a route, or begin a reservation. This information may include:
- Your full name and contact details.
- Email address and telephone number.
- Departure city, destination, and preferred travel dates.
- Passenger count and general travel preferences.
- Information necessary to respond to booking-related questions.
2. How We Collect Information
Information may be collected when you call our support number, submit information through a website form, communicate with a travel representative, or interact with website features.
We may also automatically receive limited technical information, such as browser type, device type, pages visited, referring website, approximate location, and internet protocol address.
3. How We Use Your Information
We may use collected information to:
- Respond to route, schedule, fare, or booking inquiries.
- Provide travel planning and reservation assistance.
- Connect users with relevant travel or booking providers.
- Improve website functionality and customer support.
- Prevent misuse, fraud, or unauthorized activity.
- Comply with applicable legal or regulatory obligations.
4. Booking and Payment Information
When a user proceeds with a booking, certain passenger or payment-related information may be processed directly by an authorized booking, payment, railway, or travel service provider.
We do not recommend sending complete payment card details through unsecured email or general website messages. Payment processing practices may also be governed by the privacy policies and terms of the applicable third-party provider.
5. Cookies and Analytics Technologies
Our website may use cookies, pixels, local storage, or analytics technologies to remember basic preferences, measure website traffic, identify technical issues, and understand how visitors interact with the website.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.
6. Third-Party Services and Information Sharing
We may share information only when reasonably necessary with service providers involved in delivering travel assistance, processing reservations, operating website infrastructure, analyzing performance, preventing fraud, or complying with law.
These parties may include railway operators, booking platforms, payment processors, customer support systems, hosting providers, analytics services, and professional advisers. Their use of information may be governed by their own privacy policies.
7. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no internet transmission, telephone communication, or storage system can be guaranteed to be completely secure. Users should avoid sharing unnecessary sensitive information.
8. Data Retention
We may retain information for as long as reasonably necessary to provide requested services, maintain business records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
9. Your Rights and Choices
Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or restriction on the use of certain personal information.
You may also request that we stop using your contact details for marketing communications. Some information may need to be retained when required for legal, fraud-prevention, transaction, or recordkeeping purposes.
10. Children's Privacy
This website and our booking assistance services are not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13.
Travel arrangements for minors should be made by a parent, legal guardian, or authorized adult.